Case Study: Citigroup HR Systems

Client Overview
Citigroup is a multi-national financial services corporation. Over recent years they have merged with or bought Travelers Life and Annuity, Solomon Smith Barney, European American Bank and Primerica. They are constantly in talks with new partners. The department that we work with provides staff programs services to U.S. employees. These services include corporate systems for community involvement programs and employee welfare programs.

Client Need
Citigroup is very aware of total cost of ownership for their systems. To maximize their useful life, systems need solid database design and modular coding. As new entities join under the corporate umbrella, information from diverse systems needs to be incorporated into the staff services systems. Employees of acquired organizations need to be serviced by existing corporate staff services systems even though the organizations that maintain the employee information rely on different information systems.

The Solution
We delivered custom software systems that have a consistent user interface so they can be quickly learned by staff. Ability to use one system means ability to use them all. The programs are modular and rely on object oriented technology making them easy to modify. Expert database design has resulted in systems that are now moving into their tenth year of operation. We additionally provide responsive technical support that includes reacting to corporate change on an almost daily basis. We communicate with business managers who make policy decisions and IT departments to inquire about their systems, methods and capabilities. That information is then quickly analyzed and staff services systems are modified so the client can respond quickly to the needs of employees of new corporate entities.